Terms & Conditions

Prices

All prices on wilsonspaints.co.uk include any VAT payable but exclude delivery charges.

On occasion, the prices payable in respect of goods advertised on wilsonspaints.co.uk may differ from those prices payable at the same time in our store. We are under no obligation to honour any in-store prices in the event that they differ from those on wilsonspaints.co.uk. Similarly, our store is under no obligation to honour any wilsonspaints.co.uk prices in the event that they differ from that in-store.

Although we endeavour to ensure that all pricing information on wilsonspaints.co.uk is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either contact you and ask you whether you wish to continue with the order at the correct price or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified period.

We reserve the right to adjust prices, offers, goods and specifications of goods on wilsonspaints.co.uk at our discretion at any time before (but not after) we accept your order.

Your Order

You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order.

All orders made by you through wilsonspaints.co.uk are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

If you order goods which are not available from stock, we will contact you by e-mail or by telephone to discuss how you wish to proceed. You will have the option to wait until the goods are available from stock, or cancel your order in accordance with our returns policy.

Payment

The total cost of your order is the price of the goods and delivery charges as set out in delivery information.

Payment can be made by most major credit or debit cards.

You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

Offers

This section pertains to any current special offers/discounts or other methods of saving money on our products

Our returns policy – terms & conditions

Please keep your receipt for anything you buy from us. It will ensure we can help you, if you need to bring something back.

Products delivered to you

If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery or within 45 days after delivery by:

  • Calling us on 01395 267972 or emailing us at info@wilsonspaints.co.uk, or writing to us at Wilsons Paints, The Old Fire Station, 1 Church Road, Exmouth, Devon, EX8 1RZ to cancel the order (or part of it) and arrange collection
  • Alternatively, returning the product to our store (you will need to bring your receipt and the credit/debit card used for payment).

This is subject to the following conditions:

  • The product must be unused
  • Orders which are mixed to your requirements will not be exchanged or refunded.
  • You will receive a full refund of the price paid (including relevant delivery charges) less any collection charges. If you return a part of an order, we will recalculate any applicable delivery charge for the remaining part of the order and also deduct this from the refund.
  • We reserve the right to refuse a return or to require proof of identity.

YOUR CONSUMER RIGHTS ARE NOT AFFECTED

Faulty Products

If the product you purchase is faulty, we may offer an alteration, exchange or refund as appropriate in accordance with your consumer rights. Please call us on 01395 267972 to arrange.

Lines are open 8am to 5:30pm weekdays, 8am to 12pm Saturday and closed on Sundays.

General Conditions

We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports, your own abilities/skills or any other cause not within the reasonable control of Wilsons Paints.

If any part of these terms & conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate.

Wilsons Paints will do all that it reasonably can to meet the date given for delivery. In the case of unforeseen circumstances, beyond the reasonable control of Wilsons Paints, Wilsons Paints may not be able to do so. In such circumstances, Wilsons Paints will contact the Customer and agree on an alternative date. The Customer will also do all that he/she reasonably can to enable the delivery to take place on the given date. In the case of unforeseen circumstances beyond the reasonable control of the Customer, the Customer may not be able to do so. In such circumstances, the Customer will contact Wilsons Paints and agree on an alternative date.

As soon as Wilsons Paints has delivered the goods, the Customer will be responsible for their safekeeping and Wilsons Paints will not be responsible for any damage or fault arising from incorrect storage. If the Customer delays a delivery, Wilsons Paints’ responsibility for everything other than damage due to its negligence will end on the date Wilsons Paints agreed to deliver them as set out in the contract.

Ownership of the goods shall remain with Wilsons Paints and shall not pass to the Customer until the agreed price for them, together with all other sums due from the Customer to Wilsons Paints, have been paid in full.

To the extent permitted by law, Wilsons Paints accepts no liability for any loss, damage or injury arising as a consequence of the advice provided.

These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.

Contracts are made and accepted subject to these Conditions of Sale. Contracts that are made in Scotland shall be governed by Scottish Law otherwise this contract shall be governed by English Law and no other.

In these terms and conditions:

“Wilsons Paints” means, Wilsons Paints Ltd

“We and Us” means Wilsons Paints Ltd either alone or together with you, as the context requires;

“Working day” means every day of the year except weekends, and English statutory and public holidays;

“You” means the person ordering goods subject to these terms and conditions;

Our details:

Wilsons Paints Ltd
The Old Fire Station,
1 Church Road,
Exmouth, Devon,
EX8 1RZ

Registered in England under no. 4808909
VAT Registration no. GB 631 2097 68

To contact us by telephone, please ring 01395 267972. Lines are open 8am–5:30pm weekdays, 8am–12pm Saturday and closed on Sunday.

Terms Of Use

You may download and print extracts from this site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site. You are not allowed to copy (whether by printing onto paper, storing on disk or any other way), distribute (including distributing copies), tamper with or alter in any way or otherwise use any material contained in this website.

You are not allowed to copy any material from this website for any other commercial purpose.

You are not allowed to remove any copyright, trademark or other intellectual property notices or watermark contained in the original material or from any material copied or printed from the website.

You are not allowed to use the website for any activities that breach any laws, infringe any other parties rights, or breach any standards, content requirements or codes published by any relevant authority.

You are not allowed to use the site in any way that interferes with our systems, other users or harasses, menaces or harms anyone. You will indemnify us from and against all actions, claims suits, demands, liabilities, costs or expenses arising out of, or in any way connected with, use of the site by you or any other person using your login information.

You are not allowed to use the site to make any speculative, false or fraudulent orders.

This website consists of images, text, formats and styles of presentation, software (including HTML code). All copyright and other moral ownership and intellectual property rights capable of subsisting in the Material or derivatives of it from time to time is either owned exclusively or is licensed to Wilsons Paints Ltd.

You acknowledge our rights to the Material. Save as provided elsewhere in these terms you must not copy, modify, manipulate, transmit, perform, publish, display, license or create derivative works from Material accessed through this site. Where copying or transmission is expressly permitted, you must not display any author attribution or copyright notice.

Data Protection

Wilsons Paints does not hold customer credit or debit card details on its website or any of its data systems. All credit or debit card details are managed by the Wilsons Paints payment service provider who is compliant with the payment industry’s highest standards for data protection and transaction security.

Any personal data collated through wilsonspaints.co.uk will only be used to process your order and for statistic analysis to continually improve the website and business process performance.  Personal data will be processed in compliance with the principles of the Data Protection Act 1998.