delivery

Delivery Information

All products are delivered next day (Mainland UK) by private courier* If you will not be in at the time of delivery please specify safe place instructions for the courier. No orders will be left in a safe place or with a neighbour unless instructed at the time of ordering. *Please see Same Day Dispatch section for more information

Returns
Unused, unopened items can be returned to us* via our courier and the cost will be deducted from your refund. Please contact us to arrange a collection.*We regret that custom mixed colours cannot be returned. We recommend ordering a sample pot if you are unsure about your colour.

Same Day Dispatch
We aim to dispatch any order made before 12pm Monday – Thursday, that same day. All orders placed between 12pm Thursday and 12pm Friday will be dispatched Friday but will not be delivered until Monday. Any orders placed after 12pm Friday and over the weekend will be dispatched Monday. If your products are not in stock they will be dispatched as soon as we receive them. You will be notified as soon as possible in this instance.

Local Delivery
We are happy to deliver items to the Exmouth area (EX8) free of charge. Deliveries will be made during our business hours and we aim to deliver within 24 hours (with the exception of orders placed on Saturdays). Due to the coronavirus outbreak, orders will be placed on the doorstep or in another suitable place.

Click and Collect – New
Place your order online as usual and select Click & Collect. You will receive a text message or phone call when your order is ready for collection, please bring a form of identification and your reference number. We aim to have all orders ready within an hour but during busy periods this may not be possible, we will aim to have your order ready as soon as we can. If your product is out of stock or we have any queries we will contact you as soon as possible. Collections can be made from the store during our opening hours within 7 days of receiving your collection message. If you have any issues with collecting your order please contact us. Please respect social distancing and face covering measures when you collect your order.

Please contact us if you have any problems with your purchase.